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Competing Against Luck: The Story of Innovation and Customer Choice (Compact Disc) By Clayton M. Christensen, Taddy Hall, Karen Dillon $34.99 Special Order	The Magic Touch: Positively Extraordinary Customer Service (Paperback) By Billy Riggs, Tracey Jones (Editor) $15.00 Usually Ships in 1-5 Days (This book cannot be returned.)	This Is Service Design Thinking: Basics, Tools, Cases (Paperback) By Marc Stickdorn, Jakob Schneider $42.00 Special Order
The Interconnected Individual: Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges (Paperback) By Hunter Hastings, Jeff Saperstein $21.99 Usually Ships in 1-5 Days	Service Habits: Small steps to strengthen the relationships with people you serve (Paperback) By Jaquie Scammell $19.95 Special Order (This book cannot be returned.)	Mystery Shopping Mastery: Revealing Truth in Business (Paperback) By Steven D. Di Pietro $25.00 Usually Ships in 1-5 Days (This book cannot be returned.)
Introduction to Service (Paperback) By Jr. Katzan, Harry $13.99 Usually Ships in 1-5 Days (This book cannot be returned.)	4 Steps to Solving Your Problem: The Only Troubleshooting Resource You Will Ever Need (Paperback) By Chris Abbott, Janette Jones (Editor), Jill Jasuta (Cover Design by) $14.95 Usually Ships in 1-5 Days	Fix It or Pull It: Confessions of a Former Field Technician (Paperback) By Steven J. Filippini $17.95 Usually Ships in 1-5 Days (This book cannot be returned.)
Dealing with Divas: A Survivor's Kit for the Celebrity Personal Assistant (Or Anyone with a Pushy Boss) (Paperback) By Shelley Anderson $10.95 Usually Ships in 1-5 Days (This book cannot be returned.)	The Passion of Barbering: A New Era of Hair Designers (Paperback) By Charles H. Washington $17.95 Usually Ships in 1-5 Days (This book cannot be returned.)	The New Health Age: The Future of Health Care in America (Paperback) By David Houle, Jonathan Fleece $19.99 Special Order

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